eBIS Accessing User Help

Users are encouraged to use the self-help tools provided by Brighter Places where possible.

eBIS has an in-built help tool that can be accessed at any point by pressing any one of these help icons

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Help will open in a separate window

Full instructions for how to use Help can be found beneath the banner

Help can be closed at any point using the in the top right corner of the screen

There are also several guides, flowcharts and an FAQ document available on the eBIS Teams channel

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By posting a question direct to the eBIS Teams Channel, you can get help from other users.

If you cannot resolve the issue using one of the above methods, please refer to the “Got an Issue” Poster available on the Teams channel. This will tell you where to direct your query to get the best response.