Web360 & Orchard Live Connectivity Issues

Issue Overview:

Users may encounter connectivity issues when accessing Web360 or Orchard LIVE, often receiving a "Cannot get there" error message or "Remote resource cannot be reached". This is typically due to a disconnection from Twingate, which is required to access internal and web applications.

Web360 Error Example:

Resolution for Web360 Connectivity:

If Web360 is displaying a "Cannot get there" error but other websites are working, follow these steps to reconnect to Twingate:

Click the ^ (caret) icon in the bottom-right corner of your screen (near the system clock).
Locate the Twingate icon (see image below).
Right-click the Twingate icon and follow the appropriate step below:
- If you see "Log out and Disconnect":
  - Select this option.
  - Then right-click the icon again and select it to reconnect.
  - You’ll be prompted to sign in via Microsoft—complete the sign-in to restore connectivity.
- If you see "Log into Brighterplaces.co.uk":
  - Select this option.
  - Sign in using Microsoft credentials (no need to log out first).

Once Twingate is connected, reload Web360 or Orchard LIVE and it should now work.

Note: If the above Logout/Login method does not work, please restart your machine

Orchard LIVE Error Example:

Resolution for Orchard LIVE Connectivity:

The resolution steps for Orchard LIVE are identical to those for Web360.
Follow the same Twingate reconnection steps outlined above.